Shipping policy

Last updated: September 2026

Where we ship

We ship within the United States only. We're not able to ship to addresses outside the US at this time.

Made to order

Every pendant is personalized and made to order. Production takes 24–48 hours on business days (Monday to Friday, excluding US public holidays).

Delivery times

Once your order ships, delivery usually takes 2–5 business days. Deliveries to Alaska and Hawaii may take a little longer.

During holidays and busy periods, such as November and December, Valentine's Day and Mother's Day, production and delivery can take longer than usual. If you need your order by a specific date, we recommend ordering early.

Delivery times are estimates, not guarantees. Once a package is with the carrier, delays caused by the carrier, weather or other events outside our control can happen.

Shipping costs

Shipping is free on orders over $80 (after discounts, before taxes). For smaller orders, the shipping cost is shown at checkout before you pay.

Tracking

As soon as your order ships, we'll email you a tracking link.

Your shipping address

Please check your address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can update the address until your order goes into production. If a package is returned to us because of an incorrect or incomplete address, we can reship it, but the new shipping cost will be charged to you.

Late, lost or missing packages

If your tracking hasn't updated for 7 business days, or your order hasn't arrived 10 business days after the estimated delivery date, please contact us and we'll look into it with the carrier.

If your tracking shows "delivered" but you can't find your package, please check around your property and with neighbors, and wait 48 hours, as packages are sometimes marked delivered early. If it still hasn't turned up, contact us and we'll help you open a claim with the carrier.

Damaged in transit

If your pendant arrives damaged, please see our refund policy. We'll send a replacement or refund you.

Questions

Please get in touch through our contact page. We reply within 1–2 business days.