Refund policy
Last updated: September 2026
Personalized pieces are final sale
Every Wind Muses pendant is personalized and made just for you, so we can't accept returns or exchanges. This includes change of mind, and a birth month, finish or name chosen or typed by mistake. Please check your personalization preview carefully before ordering.
Damaged, faulty or incorrect items
If your pendant arrives damaged, faulty, or different from what you ordered (for example, a different flower or finish, or an engraving that doesn't match what you entered), we'll make it right.
Please contact us within 30 days of delivery with:
- your order number,
- a short description of the problem, and
- a clear photo showing the issue.
Once we've reviewed it, we'll send you a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.
Cancellations and changes
Orders can be changed or cancelled until production starts. Because every pendant is made to order within 24–48 hours, please contact us as soon as possible. Once your pendant is in production, we can no longer change or cancel it.
How refunds are paid
Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take a further 5–10 business days to show it on your statement.
Lost packages
For late, lost or missing packages, please see our shipping policy.
Questions
Please get in touch through our contact page. We reply within 1–2 business days.